First of all let us tell you, it's not just because we got a sale ... it really is because we got another customer who we could help. For the cynics amongst you I can hear your war cries from here but it really is more than that and this is why we're stoked:
- We got to know about another local business doing great work and we got to know their business owner more too who we can tell by the way he keeps his workshop, the way he talks about the work him and his team do and their Google Reviews they do a great job. By listening to someone talk about their business with pride; that inspires us too and even when I said I won't give you a sales pitch on the sunscreen - he said go on, I want you to - so that meant I could tell him some great info and that made me feel a sense of pride too in the products we sell
- A week after our first connection, we got a request to supply face masks for a very specific paint job that they were contracted to do and because I have great relationships with my suppliers so asking for their professional advice is gold. That felt good for us and that means we can go the extra mile and make the job of procuring new gear easier and quicker too for our customers. We don't expect them to do the searching because we love finding the solutions they're after so they can get on with their job
- This particular customer is close to where we're based and because we like to deliver to our customers doors as much as we can, we got to explore the area he is based and that opened up our eyes around who else we can give our personalised service to.
So we're stoked to be a part of their journey now and we will be doing a shout out for them once we get a photo and then our next Hindsight Newsletter is going to be all about them because we love nothing better then highlighting good buggers doing great mahi!
